Baltimore News

Investigation of troubled Baltimore water billing system identifies 5 accounts for additional motion

Investigation of troubled Baltimore water billing system identifies five accounts for further action


Wednesday, November 25, 2020
Tyler Waldman, WBAL NewsRadio 1090 and FM 101.5

After an investigation into issues with the city’s water billing system, only five of the city’s 200,000 water accounts will be referred for further investigation and action.

Mayor Bernard C. “Jack” Young on Wednesday announced the completion of the months-long investigation, which began after revelations that a number of meters had been installed and never associated with an account. Some addresses were found to have no associated water account. Some residents had not been billed for more than a decade.

“I believe that completion of this investigation is an important first step in a series of accountability measures to not only improve the financial stability of the city’s water system but also service delivery to our residents,” Young said in a statement. “I am happy to report that the audit shows no systemic issues related to the placement of water meters at properties within the City of Baltimore.”

The city conducted the investigation with the help of an outside consultant. The teams investigated the addresses and accounts that could not be matched. In around 90% of cases where an address was provided for investigation, an active account existed but under a different address, as part of a complex-parcel, or as part of a parcel at the address that had been deleted and replaced.

The full report is due to be published in the coming months.

In October, Young announced the city would outsource meter reading and installation.

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